Package tossing, property damage, and theft The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act). LaserShip drivers have also been reported for damaging and stealing the personal property of recipients. OnTrac has been criticized for drivers roughly handling goods, including throwing and driving over packages. īy 2022, OnTrac’s service area covered 80% of the U.S population across 31 states and Washington D.C. In April 2023, the company announced plans to change its name to OnTrac. This expansion added 979 new zip codes, an 18% increase of their delivery coverage. In May 2021, OnTrac expanded into Tennessee, opening three new branches in Memphis, Knoxville, and Nashville. In early 2018, the company was purchased by private equity firm Greenbriar Equity Group. In April 2019, LaserShip was awarded the International Supply Chain Protection Organization (ISCPO) Carrier Certification the company has also achieved compliance with ISCPO Carrier Security Requirements. Also in March 2014, LaserShip acquired Cleveland-based last-mile delivery company Prestige Delivery Systems, further expanding services to Ohio, Kentucky, Michigan and Indiana.Īs of 2016, LaserShip had 63 distribution centers and four sorting centers servicing 22 states and Washington, D.C., and handles deliveries for Amazon's Same Day Service. This expanded the LaserShip footprint by 44 percent, reaching an additional 8.5 million consumers. In March 2014, LaserShip added four states to its service area: New Hampshire, Rhode Island, West Virginia and Delaware. In 1999, the company partnered with Barnes & Noble to provide same-day shipping services in New York City. In the 1990s, LaserShip landed in the small parcel business during the dot-com boom. LaserShip began as a document delivery service in 1986. The two entities merged their delivery networks to form a transcontinental delivery network and rebranded their combined services to OnTrac. In 2021 LaserShip acquired west coast delivery service OnTrac Logistics, Inc. Founded in 1986 as LaserShip, the company is based in Vienna, Virginia and has sorting centers in 31 states. Hopefully, your candles arrive soon, and you can enjoy their cozy glow! If you have further concerns, don't hesitate to contact the customer service teams-they're there to help.OnTrac (formerly LaserShip) is a last-mile delivery company that services the continental United States. They may be able to give you more details or reassurance about the current status of your delivery. If it's been a couple of days without any updates, it would be okay to contact Lasership's customer service for more information. Remember that shipping carriers might experience delays, especially during peak seasons or unexpected circumstances. Since Bath & Body Works has confirmed that your order has shipped, it's likely on its way, and the tracking information will catch up soon. It's not uncommon for there to be delays or lags in the tracking system. Lasership order tracking, in some cases, may not be as real-time as we hope for. I totally get the anticipation for your candles, and it can be a bit nerve-wracking when tracking information doesn't update as quickly as we'd like.
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